Efficient Communication with IDDS UCiP Softclient and eTALK USB
IDDS UCiP-SOFTCLIENT
The IDDS UCiP softclient is a versatile software solution that can be easily installed on client PCs and notebooks. It offers a cost-effective way to enhance existing control center infrastructure. When combined with eurofunk hearing and speaking devices such as eHAP and eTalk, or compatible headsets, the IDDS UCiP softclient enables comprehensive communication with both emergency callers and response teams.
The primary use of the IDDS UCiP softclient is in Public Safety and Security Organizations (BOS – Behörden und Organisationen mit Sicherheitsaufgaben), especially in emergency scenarios and situation and control rooms. Control center rooms typically rely on primary workstations with additional hardware features, including multiple audio inputs/outputs, support for multiple loudspeakers, and control center desk functionalities such as height adjustment, monitor positioning, and touchscreen tilting.
Control center operations have changed, however, in response to factors like the COVID-19 pandemic. The introduction of remote office solutions for operators was a significant development, made possible by the IDDS UCiP softclient. This software enables operators to perform their duties from remote locations. With its easy installation and expandability options, the IDDS UCiP softclient opens up new possibilities within the BOS sector. An excellent example is the efficient management of the COVID hotline in Austrian control centers, where the IDDS UCiP softclient‘s flexibility proved invaluable. These changes introduce novel capabilities and enhance efficiency within the control center environment.
One standout feature of the IDDS UCiP softclient is its seamless integration with system technology, much like a primary workstation. The same software used on main workstations is employed for the IDDS UCiP softclient, ensuring unrestricted access to functions such as emergency call handling, radio inquiries, and short-term documentation. The only exceptions are certain hardware-dependent functions available on main workstations, such as connecting numerous external loudspeakers without additional components.
The IDDS UCiP softclient offers a unique advantage over primary workstations: the ability to configure audio device setups within the IDDS UCiP administration system. This functionality allows users to define multiple audio devices and their sequencing. Users can easily switch between these audio devices on the IDDS UCiP softclient. If the active audio device becomes disconnected, the IDDS UCiP softclient will automatically switch to the next operational audio device as per the defined sequence.
Furthermore, eurofunk‘s eTALK and eHAP hearing and speech devices are seamlessly integrated into the audio device setup and can be used in conjunction with the IDDS UCiP softclient via USB connectivity.
In addition to its compatibility with IDDS UCiP, eHAP and eTALK devices are also compatible with a further eurofunk communication system: emc2 VOIP.
eTALK
The eTalk device features two distinct loudspeakers, an internal or optional external microphone, and touch controls for volume and the talk button. It is specifically designed for desktop usage, facilitating two independent audio channels for hands-free microphone and speaker usage, along with a listening speaker. Optionally, an external speaker can be connected for brief documentation playback and call tones. eTalk offers various connection options, including a handset (e.g. eHAP), up to two hearing and speaking sets (headsets), and additional peripherals like a foot activated send button and busy lamp display.
Ways to connect to the eTALK
- a handset e.g. the eHAP
- Up to two listening and speaking devices (headsets) e.g. teacher/student mode
- Further peripherals e.g. foot activated send button and busy lamp display
eHAP
eHAP serves as a conference device designed as a telephone handset for radio and emergency call inquiries. It integrates the earpiece, microphone, and PTT (Push-To-Talk) button within an ergonomically designed housing. The eHAP variant with a USB interface (eHAP USB) complements the IDDS UCiP softclient, while the eHAP with a system-specific interface is available for primary workstations.
