〉 Products 〉
〉 Products 〉
your 360° Service
personal, fast and reliable
We value high customer satisfaction. A decisive influencing factor in achieving this goal is the provision of support after the project phase. For this reason, Service at eurofunk is a core area in its own right.
A central service point for the entire control centre.
Our 360° Service supports you 24/7, 365 days a year.
Our qualified technicians support you via remote access as well as on site. In addition, our consultants are on hand with professional advice to meet the growing technical challenges of the control center environment. Our customer service managers are always ready to listen and take care of any customer concerns – after all, service does not stop with technology.
Our Service Organization in Detail
Josef Windinger
Management
Our ambitious eurofunk service team is headed by Joe Windinger and is made up of the following departments.
Customer Care Center
The Customer Care Center serves as the central interface between customers and internal departments. It acts as a voice for customers, ensuring that issues are efficiently recorded, prioritized, and managed in a targeted manner. The focus is on rapid processing, transparent communication, and coordinated problem-solving across all departments. Close collaboration with Technical Support and other service units ensures that customer needs are fully understood and resolved in a sustainable manner. The goal is to ensure high customer satisfaction through reliability, responsiveness, and service quality.
Martin Reitter
Christoph Holzer
Technical Support
Technical Support ensures the reliable operation of complex IT and communications systems. Key responsibilities include rapid troubleshooting, in-depth analysis of system and network issues, continuous monitoring, and the operation and further development of the IT infrastructure. The aim is to ensure the high availability and performance of security-critical solutions at all times.
Field Service
Our Field Service has a huge network of eurofunk service technicians which represents our on-site support presence. These technicians are responsible for proactive maintenance of customer systems and fault resolution.
Karl D´Ambros Canzin
“Satisfied customers and continuous service improvement is what motivates and drives us!”
Service is constantly evolving. New steps are constantly being implemented to optimize our service and to continuously adapt it to the requirements of the market.
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