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Monitoring & Managed Services

With our in-house monitoring team and eurofunk Active Monitoring (eAM), we offer comprehensive monitoring and managed services for control centers. Our goal is to detect issues early, minimize outages, and ensure the long-term stability, security, and availability of the systems.

By combining proactive monitoring, structured patch management, thorough problem analysis, and controlled change management, we create a holistic service environment for secure and reliable system operation.

Detect Problems Early and Prevent Outages

Our monitoring services continuously monitor the status of the entire system landscape—from servers and networks to applications, interfaces, and business-critical control center functions.
To do this, we rely on a combination of our eAM monitoring platform and the powerful Checkmk monitoring solution. Through intelligent monitoring of infrastructure, applications, and technical dependencies, anomalies can be detected early and addressed automatically—often before they impact ongoing operations.

Our Monitoring & Managed Services include, among other things:

Infrastructure Monitoring
Application Performance Monitoring
Monitoring of Interfaces and Services
Analysis of System Utilization and Peak Loads
Alerting and Escalation Management
Proactive Ticket Generation and Processing
Planning and Coordination of Patch Cycles
Installation of Security and System Updates
Analysis of recurring issues and their causes
Root cause analysis and sustainable problem resolution
Planning and management of technical changes
Coordination of maintenance windows and releases

Comprehensive Support for Critical System Environments

We place a special focus on taking a holistic view of the system environment. Our experts work with the business units to define relevant monitoring parameters, appropriate thresholds, and structured service and change processes to detect issues early and minimize risks in the long term.
Through direct integration with our service and ticketing systems, detected issues are automatically processed and addressed by our teams. This allows many issues to be resolved before they are even noticed during normal operations.

Regular updates, controlled changes, and the ongoing analysis of recurring issues play a key role in reducing security risks and ensuring the long-term stability of the system landscape.
Through close collaboration between monitoring, managed services, technical support teams, and business units, we ensure the structured and controlled implementation of all service and operational processes.

Greater Stability Through Structured Processes

Focus on Continuous Improvement

Our Monitoring & Managed Services are constantly evolving. New insights, technical advancements, and experience gained from day-to-day operations are continuously incorporated into the optimization of our services.
In this way, we create a proactive service environment that improves response times, reduces outages, and supports the secure, long-term operation of highly critical communication and operations management systems.