FAQ

Click here to find out more about the history of our family business.

Click here to find out how to contact us.

We attach great importance to quality. The eurofunk Management System (EFMS) is a process management system that has been specifically tailored to meet our demands. EFMS consistently assures the quality of our products, solutions and services. Reviews by external institutes and certification in accordance with EN ISO 9001 guarantees continuous improvement.

Information security is an essential component for companies working in a security-critical environment and is deeply integrated in our value-added process. This is why we sought and received ISO/IEC 27001 certification and regularly request monitoring from external institutes such as the Bavarian Ministry of the Interior, for example.

We are certified partners for:

• Oracle
• Sophos
• Microsoft
• Redhat
• Cisco
• everRun
• AMX

Click here to find out more about our partners and certificates.

For our IT architecture, the foundation of our solutions, we rely on established standard technologies by leading manufacturers in the respective field.

• Client-server: products from HP, Dell, Matrox and Eizo
• Network and security: Cisco, Sophos, Trend Micro
• Database: Oracle, MSSQL, PostgreSQL, MySQL
• Operating systems with long-term support: Redhat and Microsoft
• Virtualization layer: Hyper-V, VMware, everRun

For maintenance customers, the Service Manager is your primary contact. They will help you with all your concerns and, if necessary, put you in touch with further contacts (e.g. a Sales Account Manager or your Customer Consultant).

eurofunk Service uses ITIL v3 (IT Infrastructure Library) as the framework for our service processes. Click here to find out more about eurofunk Service.

The Service Organization consists of several departments. Our technical support and the Customer Care Center are located at Company Headquarters in St. Johann im Pongau, Austria. Our Field Service technicians are spread across the areas in which our customers operate and form a network that enables them to be on site quickly.

Of course, our range of services includes round-the-clock support. As a maintenance customer, our technical specialists are available for you 365 days a year.

We have our own Field Service staff who form a network throughout our target regions. Currently, there are 12 service support centers throughout Germany, one in the Middle East and 4 service support centers in Austria.

Please contact your primary eurofunk contact person. If you do not have a primary contact, click here to contact us.

Our Service Desk is happy to help at any time during our regular opening hours. For urgent cases, outside normal business hours, our technical on-call service is there for you.