Frequently Asked Questions

eurofunk is an international technology company focusing on control centre solutions, safety-critical communication and IT services for organisations with security tasks. The family-owned company develops software, systems and services for police, fire brigades, rescue services and authorities worldwide.

You can find the company history here.

eurofunk operates several locations in Austria and Germany, as well as branches in the Netherlands, Switzerland and the Middle East. eurofunk supports customers worldwide through an international network of service and technology partners.

Find out more about our branches here.

Quality is a central component of all eurofunk processes. Products, solutions and services are continuously monitored and optimised via eurofunk’s own process management system (EFMS). In addition, external audits and certifications according to EN ISO 9001 (quality management) and ISO 14001 (environmental management) ensure high standards.

Further information about our certifications can be found here.

Information security is a top priority at eurofunk. The company is certified according to ISO/IEC 27001 as well as ISO 27001 based on the BSI IT-Grundschutz framework and has also been awarded the Cyber Trust Europe Silver Label. Security and risk management processes are continuously developed, and employees working on security-critical projects undergo regular security checks.

Further information about our certifications can be found here.

eurofunk is a certified partner of leading IT and security manufacturers such as Oracle, Cisco, Sophos, Fortinet and HPE. These partnerships enable stable, secure and scalable system solutions for critical infrastructures.

Find out more about our partners and certifications here.

eurofunk’s IT architecture is based on established standard technologies from leading manufacturers. These include modern server and client systems, professional network and security solutions, and proven database and virtualisation technologies.

Typical technologies are:

• Server and client hardware: HP, Dell
• Network & security: Cisco, Sophos, Trend Micro
• Databases: Oracle, PostgreSQL, MSSQL, MySQL
• Virtualisation: VMware, Hyper-V, everRun

As a maintenance customer, you will be assigned a personal service manager. This person coordinates all service requests and establishes contact with other contact persons such as sales account managers or customer consultants.

The eurofunk service is based on ITIL standards (IT Infrastructure Library). This ensures structured service processes, efficient incident handling and high service quality.

Find out more about the eurofunk service here.

The Customer Care Centre and technical support are located at the company headquarters in St. Johann im Pongau and at other branches in Austria. The service is supplemented by an international network of field service technicians.

Maintenance customers can contact eurofunk’s technical support around the clock. Our experts are available 365 days a year for support, troubleshooting and technical assistance.

eurofunk relies exclusively on its own field service personnel. The company currently operates several service centres in Germany, Austria and internationally.

If you can’t access the customer portal, please get in touch with your usual eurofunk contact person. Alternatively, you can reach our team via the contact page.

Technical faults can be reported to the eurofunk Service Desk by telephone or via the customer portal. You can reach the Service Desk directly during office hours. A technical on-call service is available for urgent problems outside business hours.

The Service Desk is available by telephone on weekdays from 8 a.m. to 5 p.m.:

+43 57 112 1650

+49 7231 60 760 60

Outside these hours, a technical on-call service is available to maintenance customers.

eurofunk develops software solutions, communication systems and IT services for control centres and safety-critical infrastructures. These include, among other things, operations control systems, communication platforms and integrated control centre solutions.

You can find out more about our product range here.

Positions in software development, IT services and administration are regularly advertised. In addition, eurofunk trains apprentices in technical and commercial professions and enables young talents to enter the world of IT and technology.

You can find all the information you need about a career at eurofunk here.