eurofunk Sprachassistent eLISA

eLISA – Communication without borders

eLISA – Communication without borders

Emergency calls in a foreign language put dispatchers under immense pressure. Every minute counts, yet vital information can be hard to grasp — creating stress on both sides of the line. Solutions like eLISA make communication faster, clearer, and barrier-free when it matters most.

eurofunk has developed the intelligent voice assistant eLISA (eurofunk Language Intelligence Support and Assistant) precisely for these critical moments. eLISA is more than a translation tool; it acts as a co-pilot in operations management and communication systems, overcoming language barriers in real time and ensuring clear communication when it matters most.

Real-time communication

eLISA seamlessly supports the entire dialogue between the control centre and callers:

1. Instant understanding

The caller‘s verbal communication is processed immediately by eLISA.

  • Speech recognition in seconds: eLISA automatically detects the language, with the option to adjust manually if needed.
  • Live transcription and translation: Spoken words are transcribed in real time and translated into the dispatcher‘s language. This provides immediate clarity about the situation.
  • Optional voice output: The translated text can also be played back via text-to-speech.

2. Respond clearly
There are several ways to communicate with the person seeking help:

  • Standardised text modules: Text modules sorted by topic enable fast, structured and error-free communication.
  • Flexible free text input: Messages can be typed in directly for individual queries.
  • Intuitive voice input: Alternatively, dispatchers can speak in their own language, while eLISA handles transcription and translation automatically.
ELISA eurofunk Sprachassistent

The dispatcher‘s statements are translated immediately, and callers receive them via text-to-speech in their own native language in a clear, unambiguous and reassuring manner.

Secure, integrated and future-oriented

The development of eLISA focuses on the key requirements of modern control centres:

  • Data protection without compromise: eLISA offers flexible deployment – either as a 100% on-premise solution in a local, secure network or as a secure cloud option. All data is processed in accordance with the highest security standards.
  • Seamless integration: As a modular system, eLISA can be smoothly integrated into eurofunk communication technology solutions and makes optimal use of existing resources.
  • Open architecture: The flexible structure supports extensions such as real-time text (RTT), enabling barrier-free communication for people with hearing or speech impairments.

With eLISA, control centres have a tool that ensures immediate communication in critical situations, overcomes language barriers and maintains the highest security standards. The solution combines real-time support, data sovereignty and future-proofing — a decisive step towards efficient and secure emergency call handling.

AI in the control centre – Success factors at a glance

The introduction of AI is not an IT update, but a strategic project. What matters:

  • Strategic planning: clear goals, resources, timelines.
  • Involving stakeholders: dispatchers, IT, management, data protection officers.
  • Realistic expectations: AI supports, but does not replace.
  • Ensure data protection: decide on processing concepts at an early stage.
  • Start gradually: clear use case, intensive training.

Those who give equal consideration to technology, people and processes lay the foundation for a future-proof control centre.