Georedundant Systems with eurofunk emc2 VOIP
Introducing the New Integrated Control Center for Heidelberg and the Rhine-Neckar District!
eurofunk is thrilled to introduce an innovative collaboration that is revolutionizing emergency response in Heidelberg. On April 4, 2023, the ILS Heidelberg / Rhein-Neckar-Kreis commenced its operations at the Heidelberg location, powered by our cutting-edge technology. This significant milestone signified the smooth shift of the emergency number 112 for fire and rescue services from Ladenburg to the state-of-the-art facility in Heidelberg. The highly anticipated inauguration of this advanced facility on Baumschulenweg in Heidelberg followed on April 26, 2023, generating immense excitement.
In Heidelberg, a team of highly skilled dispatchers, equipped with up to twelve advanced workstations, now utilize our technology to manage emergency calls from Heidelberg and the entire Rhine-Neckar district. With precision and efficiency, they orchestrate the rapid deployment of the fire department, rescue services, and disaster control. Further responsibilities encompass patient transport services, ensuring the well-being of the community in Heidelberg, the Rhine-Neckar district, and Mannheim.
Behind the scenes, the Ladenburg site is undergoing a remarkable transformation. Renovations and technical upgrades are in progress, all geared towards establishing a dual-site control center. This strategic move is designed to ensure uninterrupted availability for and coordination of emergency calls.
Our technology equips the control center with 28 innovative workstations and 38 emergency call lines, ready to handle major emergencies with precision and efficiency. The control center is committed to safeguarding the well-being of over 700,000 citizens, handling approximately 450,000 telephone calls annually, coordinating 108,000 rescue service calls, responding to 4,500 fire department incidents, and facilitating roughly 70,000 ambulance transports. These impressive statistics make ILS Heidelberg / Rhein-Neckar-Kreis the second-largest control center in the region of Baden-Württemberg.
Partnering with eurofunk, the control center has harnessed advanced communication technology, including our flagship emc² VOIP and a suite of associated services. This encompasses key management, network technology, IP emergency call connections, telephony, building services control, media technology, radio systems, and redundancy systems – all meticulously configured to increase the center‘s capabilities.
The technical solution for both sites relies on the advanced and dependable emc2 VOIP product line. The server-side software components were seamlessly incorporated into the customer’s existing server cluster located in the data center. The system components’ design took into account both cross-site networking and the independent operation of both sites, including the setup of external communication pathways. Moreover, the equipment is enhanced with eurofunk’s widely-used eDESKc control center desks, which have been customized to meet the specific needs of a control center.
The eurofunk branch office in Pforzheim has been instrumental in overseeing the technical project management, facilitating a seamless and cooperative effort to bring this transformative vision to realization. Together, we‘re making strides towards a safer, more connected future, powered by cutting-edge technology and a steadfast commitment to our community‘s safety.
Join us in celebrating this monumental leap in emergency response, made possible by eurofunk‘s innovation and unwavering dedication to advancing safety standards.
“The collaboration with eurofunk was consistently constructive and goal-oriented. They were adept at swiftly resolving issues and addressing specific requirements.”
Maximilian UHLEMANN, Director of Information and Communications, Heidelberg Fire Department
