eurofunk Business Intelligence for Control Centers
How eBI turns data into decision-making power
Advanced data analytics for emergency services
Control centers generate thousands of data records every day – from incident and call logs to incoming emergency calls and eCall data. But this valuable information often remains unused or gets lost in spreadsheets. What is missing is a tool that structures and visualises data and converts it into meaningful KPIs. This is exactly where eurofunk Business Intelligence (eBI) comes in – a solution specifically designed to meet the needs of control centers.
What is eBI?
eBI stands for eurofunk Business Intelligence – a web-based analytics and reporting system for control centers. It enables the analysis of incident, communication, and master data and makes it usable for both operational and strategic decision-making.
Key features of eBI:
- Web interface without additional software
- Role-specific access protection for data security
- Automated reports based on time or rules
- Multi-client capability for large organizations
- Flexible real-time dashboards
- Modular design – adaptable to any control center
How control centers benefit from eBI
eBI helps consolidate and analyze complex data sources, for example:
- Frequency and duration of deployment
- Waiting times and call lengths for emergency calls
- Feedback and response times
- Personnel and resource consumption
- Quality of communication and line utilization
This creates a solid foundation for forward-looking resource and workforce planning, targeted development of locations and response assets, as well as effective quality management and controlling. In addition, eBI supports the strategic orientation of the control centre and enables the early detection of previously unknown correlations through pattern recognition analysis.
Modular analysis components of eBI
eBI consists of several modules, each optimized for specific data sources:
eBI COM – Analyse communication data (e.g. waiting times, line utilisation)
eBI CAD – Evaluate operational data (e.g. alert times, feedback, patient information)
eBI MSS – Post-processing of operations in the eurofunk Management Suite
Real-time dashboards for complete control
One of eBI’s standout features is its powerful live visualization: active incidents are displayed in real time and updated every ten seconds. Current emergency call volumes and line utilization are also visible at a glance at all times. In addition, time-based comparisons of key incident metrics – including historical reference values – allow for precise assessment of the current situation. Thanks to its modular architecture, eBI can be flexibly expanded, for example by integrating external data sources or AI-based forecasting models.
How eurofunk Business Intelligence unlocks its full potential
To fully leverage the benefits of eBI, several success factors are essential:
- High data quality and consistent maintenance of master data
- Customization to individual processes and KPIs
- Strict data protection and access controls (including anonymization)
- Regular maintenance and review of reports and dashboards
eBI is not a rigid system – it evolves alongside your organization, both technically and strategically.
With eurofunk Business Intelligence, data overload becomes a true information advantage – through transparent analytics, increased efficiency, and well-founded real-time decisions.
