resQnect: Personal and Vehicle-Related Alerting Solutions
eurofunk, well-known for its extensive solutions in the control center sector, has expanded its range to encompass proprietary mobile applications designed to improve communication between control centers and emergency response teams. These state-of-the-art applications, named resQnect MOBILE and resQnect DRIVE, are accessible on both iOS and Android platforms. They streamline alarm activation, covering not only vehicle-related alerts but also those related to individuals.
The latest iteration of resQnect MOBILE introduces an innovative feature enabling the assignment of devices to emergency personnel through QR code scanning. This capability proves invaluable in scenarios where multiple individuals need access to a shared resource pool, such as digital radios. Historically, such allocations have been managed through diverse tools like Excel spreadsheets or roster modules. Nevertheless, this vital information has often gone unnoticed within operations control systems, especially for Public Safety and Security Organizations (BOS – Behörden und Organisationen mit Sicherheitsaufgaben). Traditionally, the primary focus has been on alerting vehicles rather than individual responders. Yet, acknowledging details like which individual is currently assigned to a specific vehicle or which (radio) device can be used to reach a particular person can yield significant advantages for dispatching, alerting, and operational communication, benefiting both control centers and emergency response team
With the resQnect application, it will be possible to implement the following use cases in the future:
- Within ELDIS 3 and eOCS, the automatic dispatch suggestion function can now consider the qualifications of the on-duty crew in addition to the vehicle‘s equipment.
- Use Case for the Professional Fire Department: In cases of late-night station alarms, the resQnect MOBILE app can selectively inform or wake up only the crew members associated with the required vehicle.
- Using this information, the incident management system can establish a tactical unit, automating synchronization between the status changes of an HRT (Hand Radio Terminal) used by emergency personnel and the MRT (Mobile Radio Terminal) of the corresponding vehicle or the resQnect app.
Responders can effortlessly connect to their assigned vehicle or HRT device from the pool by simply scanning a QR code. This information is relayed via resQnect app to the dispatch system, where it is temporarily stored and made accessible to control center personnel.
Introducing resQnect WEAR
As part of a successful pilot project conducted in collaboration with the Salzburg Fire Department, the resQnect WEAR solution has been tested as a complementary feature alongside resQnect MOBILE. Through resQnect WEAR, only the emergency personnel linked to the alarmed vehicle receive notifications of a new deployment via a smartwatch. These notifications are delivered through both tactile and auditory feedback mechanisms to minimize disruption to unaffected emergency responders, particularly during nighttime operations.
Moreover, the resQnect WEAR smartwatch solution is presently undergoing enhancements to integrate supplementary features, notably real-time status notifications. This breakthrough offers
