eOCS

In a world of countless tools, interfaces, and parallel systems, the eurofunk Operation Centre Suite (eOCS) brings clarity to the chaos. By consolidating central processes and reducing the number of tools, it not only simplifies operations but also eases the mental load on users. This article explores the philosophy behind the suite and explains why the market is increasingly prioritizing integrated solutions.

WHAT IS eOCS?

The eurofunk Operation Centre Suite (eOCS) is more than just a product; it is a holistic solution for modern control centres. Its philosophy is to combine all processes in a coherent system, reduce complexity, and lessen the mental strain on users—thereby supporting faster incident handling. At the same time, synergies in data maintenance and use are leveraged throughout the entire system.

PHILOSOPHY: INTEGRATION INSTEAD OF ISOLATED SOLUTIONS

Instead of running individual tools from different manufacturers side by side, eOCS relies on integrated workflows. eurofunk consciously goes the extra mile and incorporates the integrated applications into the design of user workflows in eOCS. The goal: fewer tools for the user, less stress, more efficiency. eOCS is designed around end-to-end processes, creating a unified system that covers all task-relevant activities in the control centre.

CORE FUNCTIONS OF THE SUITE

Two core functions are at the heart of the system. Operations control system and Communication system. These form the basis for operational work in emergency call handling and dispatching. They are complemented by seamlessly integrated products:

• Communication recording with eComRec
• AI-supported transcription & translation with eLISA
• Mobile application for emergency services with resQnect
• Business intelligence reporting & dashboards with eBI
• eurofunk Management Suite (eMS)
• Universal data import/export interface & workflow engine
• Structured emergency call handling with, for example, AUDIS
• Situation and command software, e.g. with GeoByte
• Integration of information systems (POLAS, ZEVIS, INPOL, SIS, etc.)

With its open architecture, eOCS enables smooth integration of additional applications—fully adapted to the eOCS look and feel—for a consistent, intuitive user experience.

MARKET DEMAND: THE TREND TOWARDS INTEGRATION

Historically, operations control and communication systems were often tendered separately. But the market is changing: more and more control centres are recognising the added value of integrated solutions and are tendering ELS and KMS together.

The advantages: reduced complexity, improved data flows, and more efficient emergency call handling overall.

eurofunk offers solutions for both variants:

• eOCS>COM – a web-based communication system that combines classic radio and telephone communication with modern channels such as geodata, messenger, real-time text, and video telephony.
• eOCS>CAD – an operations control system that combines 30 years of experience with innovative concepts and supports users with context-sensitive relevant information and functions.

The full power of the integrated complete solution is revealed by seamlessly linking all core functions and integrated programmes. eOCS offers a consistent workflow optimally tailored to the needs of dispatchers.

ADDED VALUE OF THE SUITE EXPERIENCE

The Suite Experience creates a central platform that intelligently links all tasks and processes in the control centre. A uniform interface and consistent workflows reduce media breaks, save time, minimise errors, and make the daily work of users noticeably easier. eOCS is more than a technological product; it is a strategic approach to reducing the workload of control centres. The integration of central functions and intelligent enhancements creates a working environment that puts employees at the centre.