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360° Service

Control center operators must be able to rely on their technological solution and applications at all times. Our 24/7 service concept ensures that, when it comes to technical problems, our customers are not left out in the cold, stranded between different suppliers and their interfaces.

360° PRODUCTS   I   360° SOLUTIONS   I   360° SERVICE

One central service point for the entire control center.

Eurofunk 360° Products

One central service point for the entire control center.

FAQ

Where does eurofunk originate?

Click here to find out more about the history of our family business.

How do I get in contact?

Click here to find out how to contact us.

How does eurofunk assure quality?

We attach great importance to quality. The eurofunk Facility Management System (EFMS) is a process management system that has been specifically tailored to meet our demands. EFMS consistently assures the quality of our products, solutions and services. Reviews by external institutes and certification in accordance with EN ISO 9001 guarantees continuous improvement.

How does eurofunk view information security?

Information security is an essential component for companies working in a security-critical environment and is deeply integrated in our value-added process. This is why we sought and received ISO/IEC 27001 certification and regularly request monitoring from external institutes such as the Bavarian Ministry of the Interior, for example.

Which certifications does eurofunk have?

We are certified partners for:

  • Oracle
  • Sophos
  • Microsoft
  • Redhat
  • Cisco
  • everRun
  • AMX

Click here to find out more about our partners and certificates.

Which technologies do you use?

For our IT architecture, the foundation of our solutions, we rely on established standard technologies by leading manufacturers in the respective field.

  • Client-server: products from HP, Dell, Matrox and Eizo
  • Network and security: Cisco, Sophos, Trend Micro
  • Database: Oracle, MSSQL, PostgreSQL, MySQL
  • Operating systems with long-term support: Redhat and Microsoft
  • Virtualization layer: Hyper-V, VMware, everRun

Do I have a primary contact person at eurofunk?

For maintenance customers, the Service Manager is your primary contact. They will help you with all your concerns and, if necessary, put you in touch with further contacts (e.g. a Sales Account Manager or your Customer Consultant).

How does eurofunk Service work?

eurofunk Service uses ITIL v3 (IT Infrastructure Library) as the framework for our service processes. Click here to find out more about eurofunk Service.

Where is Service located?

The Service Organization consists of several departments. Our technical support and the Customer Care Center are located at Company Headquarters in St. Johann im Pongau, Austria. Our Field Service technicians are spread across the areas in which our customers operate and form a network that enables them to be on site quickly.

Do you offer support 24/7/365?

Of course, our range of services includes round-the-clock support. As a maintenance customer, our technical specialists are available for you 365 days a year.

Does eurofunk offer their own Field Service?

We have our own Field Service staff who form a network throughout our target regions. Currently, there are 12 service support centers throughout Germany, one in the Middle East and 4 service support centers in Austria.

My customer log-in does not work. Who can help me?

Please contact your primary eurofunk contact person. If you do not have a primary contact, click here to contact us.

Who do I contact if I have a technical fault?

Our Service Desk is happy to help at any time during our regular opening hours. For urgent cases, outside normal business hours, our technical on-call service is there for you.

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If you would like to find out more about our partnerships and certificates, please contact us.