〉 Products 〉 Command and Control 〉
〉 Products 〉 Command and Control 〉
eOCS – eurofunk Operations Center Suite
The 360° solution for control centres
The eurofunk Operations Centre Suite (eOCS) is the leading 360° solution for modern control centres: modular, open and designed for security and user-friendliness. It was developed specifically for control centres and enables reliable, scalable and user-centred application – both in routine operations and in exceptional situations
System integration for fast and reliable incident handling
In addition to the incident management and communication system, a voice documentation system for long- and short-term recordings is integrated. Combination with the resQnect mobile app is also possible. From the receipt of an emergency call to the return of mission status, eOCS shortens response times through seamless information flows. Intuitive user guidance, high speed and maximum stability are key to ensuring smooth processes.
Modular, open and scalable
Thanks to its state-of-the-art architecture, eOCS offers a flexible, modular system that can be individually adapted to any operational environment. The open platform enables the seamless integration of modules from external providers and micro-UIs and supports close cooperation with partners during implementation and commissioning. One example of this is the structured emergency call query, whose design and workflow can be fully integrated into the mission recording.
Next-generation omnichannel communication
eOCS delivers a cloud-based communication solution with crystal-clear audio quality. A UX-optimised user interface supports dispatchers in stressful situations with situation-dependent information and functions. AI-supported solutions such as eLISA (eurofunk Language Intelligence Support and Assistance) for automatic transcription and real-time translation facilitate communication in foreign-language emergency calls, improve documentation and contribute to efficiency and quality in control centre operations.
IT security in eOCS
IT security is an integral part of the eOCS architecture. Already during development, all components are automatically checked for vulnerabilities and continuously compared with security databases. Updates to security-relevant modules are carried out promptly and controlled via a central update management system.
Security by design
Strict access controls (RBAC) and minimised communication between services are part of the architectural concept. This means that each instance only receives the rights that are actually required.
High availability and stability
Distributed services, scalability, redundancy, encrypted load balancing and continuous monitoring guarantee stability in 24/7 operation.
Encryption & integrity
End-to-end encryption protects all data streams.
Segmented network security
VLANs, DMZ, tiering, tenant separation and port security ensure strict separation of internal and external services.
Data management and real-time analysis
Centralised data storage, structured analysis and AI-supported services make eOCS the digital knowledge hub of the control centre. Whether voice interaction, chat or business intelligence – our platform offers smart support for informed decisions in real time and promotes the continuous optimisation of all processes.
Access Everywhere – connected without limits
With its ‘Access Everywhere’ approach, eOCS offers secure, location-independent system access – suitable for mobile control centres, distributed workplaces or home office applications. The browser-based interface allows scaling from stationary workstations to mobile devices without any loss of functionality.
The advantages of eOCS at a glance:
- 100% browser-based operation
- Unified user interface for all control centre tasks (dispatch system, communication system, voice recording, etc.), including integration of third-party applications
- Different levels for a better overview and more details at the right moment
- Efficiency- and workflow-oriented user interface
- Adaptive display depending on screen configuration, whether 27″ or widescreen monitor
- Reduction of complexity, stress and risks for the user
- Uniform standard for cross-control centre and cross-organisational collaboration, without compatibility issues between different products or manufacturers
- Comprehensive authorisation and role management for individual, networked or virtual control centres and organisations
- Consistent logging of all events at a central location with quick and clear search functionality
- Comprehensive enrichment of incoming events and visualisations with geoinformation
- Highly scalable, service-oriented architecture for use on-premise and in cloud environments
- AI-supported transcription and translation
- Audit-proof and legally compliant voice recording
- A central administration system for eOCS>CAD & eOCS>COM
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eOCS>CAD
As the core module of the eOCS Suite, eOCS>CAD supports users with an intuitive, browser-based interface. Flexible display levels, central event logging and integrated geoinformation ensure an optimal overview in all situations. Thanks to open interfaces, eOCS>CAD can be individually adapted to any control centre structure and seamlessly integrated into existing systems. Finely tuned role and rights management ensures clear responsibilities and secure processes.
eOCS>COM combines all communication channels such as radio, telephony and IP-based connections in a uniform, intuitive interface. The modern cloud architecture, crystal-clear voice quality and integrated security mechanisms ensure maximum availability and protection of sensitive data. The uniform system technology with eOCS>CAD offers a wide range of advantages in use.
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eOCS>COM
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